Frequently Asked Questions

Once Coupa is deployed at Ball Corporation, we will be requiring all of our suppliers to keep their company information up to date, to acknowledge and manage purchase orders, and to submit invoices electronically through the Coupa Supplier Portal (CSP). Using the CSP is free and easy and will allow you to:

•    Manage your company information
•    View purchase orders
•    Create electronic invoices
•    Check status of invoices

The initial deployment of Coupa (for our Corporate operations) will take place in early 2022.  Subsequent deployments will take place in the second half of 2022 and into 2023.  Please see our Latest Update & Upcoming Events page for additional details as they become available.

Ball has a dedicated team to assist you with the transition as we realize this represents a change for you and our team is focused on making the transition as easy as possible. You can reach our Supplier Enablement Team at supplierenablement@ball.com.

Reference and support material will be available on ball.com/suppliers and success.coupa.com.

No.  You will not be able to transact as you do today after the Coupa Go-Live.

The Ball Corporation Coupa implementation will take place in waves over the next 2 years.

Once a wave is live on Coupa, new Purchase Orders and associated invoices will flow through Coupa.

There will be a sunset period to close out in-flight POs in the existing system(s).

Check your spam/junk email folder.

Emails sometimes get flagged as spam or alternatively we may have outdated contact information. Please reach out to supplierenablement@ball.com to confirm updated contact information.

As part of Ball Corporation global initiative to standardize and optimize our systems and processes, we are reinforcing compliance with our PO requirements. Following our policies and processes will allow invoices to be routed efficiently through our systems, resulting in consistent, on-time payments. This means that unless an exemption applies, we will require a PO number on every invoice submitted.

The PO requirement aims to improve the efficiency of Ball’s Purchase-to-pay process and enable us to improve our ability to pay your invoices on time. It ensures that Ball pays only for goods and services that have been properly authorized and ordered.

When Ball Corporation issues a purchase order, you will receive a notification in the CSP and via e-mail (if enabled). You will be able to view the purchase order directly in the CSP under the "Orders" section. In the field "Select Customer" you will need to choose Ball Corporation.

Once a purchase order has been transmitted to you as the supplier, you should let Ball Corporation know that you've received the order and are able to deliver the goods/services as noted on the PO. Acknowledging the PO informs the requester that the order is in the process of being fulfilled.  You can configure the PO Delivery Method through the Coupa Supplier Portal as follows: https://success.coupa.com/Suppliers/For_Suppliers/Coupa_Supplier_Portal/Work_with_the_CSP/Configure_the_PO_Delivery_Method

On the main menu, click on the Orders tab. If you are connected to more than one Coupa customer, select their name from the Select Customer dropdown menu. In the PO table that appears, choose the PO you want to invoice, and then click on the yellow coins to create an invoice. For more information, see Coupa Supplier Portal:

https://success.coupa.com/Suppliers/For_Suppliers/Coupa_Supplier_Portal/Work_with_the_CSP/Create_or_Edit_an_Invoice

Be sure to follow the invoice submission instructions within the Coupa Supplier Portal.

You can find the payment information within the CSP in the Invoice tab.

Suppliers have an option to partially invoice against a particular purchase order, showing the exact quantity of delivered goods.